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Are the Care
Workers trained? |
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Yes. They undertake Induction Training
and are assessed for competency before they
undertake care work. They also have a comprehensive programme of
training which includes Emergency First Aid, Health and Safety,
Manual Handling, Protection of Vulnerable Adults, Dementia Care,
Palliative Care and Administration of Medication. |
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How would you
ensure my safety and protection? |
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All Care Workers and Administrative
Personnel undergo a Rigorous Recruitment Procedure which includes
two satisfactory and verified References, Employment History check,
Identity Checks, Criminal Records Bureau Check and Check Against the
Protection of Vulnerable Adults List (a list of people who are
barred from working with Vulnerable Adults and Eligibility to work
in the UK). We maintain confidentiality of all information relating
to you and all aspects of your care. |
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How would I know
the Caller is a genuine Worker from your Agency? |
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You will be given the name of the Care
Worker in advance of the first visit. The Care Worker or Agency
personnel will carry an Identity Card bearing their photograph
on it and their signature verified by the Care Manager of the
Agency. If, in doubt, you can ring the number on the Identity Card
and speak to an Agency personnel to verify the caller. |
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Will I get the same Care
Worker every day for all my visits? |
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You will be
allocated a regular Care Worker or regular Care Workers if you have
multiple visits per day. There will be substitute Care Workers to
cover for Holidays, Sickness and Emergencies. In all cases, you will
be informed of the change. |
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Will the agreed time of my
visits be the same everyday? |
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Yes. However, you need to be aware that
we have a leeway of half an hour in case of
travel problems and emergencies with other clients. If the visit is
going to be delayed for more than half an hour, you will be
informed. |
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Will I be tied in a Contract for any length of
time, if I do not require your services? |
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No. We operate a
Call On/Call Off Contract with the proviso of a twenty four hour
notice of cancellation from either party. |
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If I am unhappy with any aspect of my care,
what can I do? |
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We welcome
comments from our clients and view this as an opportunity to improve
our services. You will be given a Service User Guide which explains
the procedure of bringing your concerns to us. We shall deal with
your concerns promptly to your satisfaction. |
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Will I have a say in the care I need? |
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Yes. All care
plans are written with the express agreement of the Client and/or
Clients representative. |
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Will the Care Workers perform care tasks which
I can do for myself? |
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No. We foster and
promote Independence, Choice, Privacy, Dignity and Confidentiality
of all our clients. |
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How can I verify that your Agency provides
quality care? |
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You can view some
of our testimonials on this site. You can request a copy of our last
Inspection Reports from our Care Manager or you can alternatively
log on to
www.csci.org.uk to view our last Inspection
Report from the Commission for Social Care Inspection. |
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